TAKING CARE OF YOU

At Wylde Homes we believe that Customer Care should not finish once you have moved into your new home. We have therefore developed an after sales service, which we hope you will find beneficial.

48 HOURS

Within the first 48 hours of taking up occupation of your new home we would ask that the following items are inspected for significant damage:

Kitchen and Utility Room units including doors, worktops and sinks.
Sanitary ware and bathroom fittings.
Wall tiling.
Doors and windows including frames and glazing.
Electrical and gas appliances.
Any floor coverings supplied by ourselves.
Roof tiles.

You will appreciate that we have to place a time limit on these items before everyday wear and tear takes place.

COURTESY CALL

Should we not hear from you regarding any significant damage within the first 48 hours we shall endeavour to give you a courtesy call, shortly after legal completion to ensure that all is well and that you are settling in. Should you have any questions at this point we will be more than happy to answer them for you.

7 DAY INSPECTION

On legal completion we will provide you with a 7 day inspection form for you to detail any minor items that you would wish us to attend to that you have noticed whilst settling into your new home. Both Turney-Wylde and the NHBC processes are thorough and therefore we do not ask you to do a detailed inspection of the whole property, although anything significant that you do find should be noted. It may be useful to refer to you NHBC Guide to your new home booklet, a copy of which is enclosed.

Our Sales Co-ordinator will make a suitable appointment with you and call at your home to discuss and view any items mentioned on this list. We will then endeavour to complete any works required as soon as possible, hopefully causing you little inconvenience. Please understand that in some cases it may be that a new part needs to be ordered which may take time.

10 YEARS NHBC COVER

Each property on the development comes with the additional piece of mind of a 10 years NHBC Buildmark Warranty. Details of your cover will be provided on legal completion by your Solicitor. Once you receive this information please keep it in a safe place for future reference.

FIRST TWO YEARS OF NHBC BUILDMARK POLICY - BUILDER’S OBLIGATION

Turney Wylde will be responsible for maintenance of any major defects which may occur within the first two years of occupation. This responsibility will run side by side, with the first two years of your NHBC Buildmark Warranty. We will not be liable in any instance for wear and tear of items, deterioration caused by neglect or failure to carry out normal or specific maintenance. Dampness, condensation or shrinkage not caused by a defect. Damaged caused by alterations or extensions to your home.

CODE OF CONDUCT

We care very much about our customers, we know what it's like to buy a home (we've all done it) so we have produced a Customer Charter to make sure that you know what to expect from us and how seriously we take our responsibilities. You can download it here